Refund policy
We are committed to providing you with the highest quality products. However, please note the following regarding our policies:
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No Refunds: We do not offer refunds for any purchases. All sales are final.
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No Returns: We do not accept product returns. Please ensure that you are confident in your purchase before completing the transaction.
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Exchanges:
- Exchanges are permitted only in cases where the product arrives damaged, defective, or there is a problem with the product due to manufacturing issues.
- If you receive a damaged or defective item, you must notify us within [14] days of receiving the product. We will happily exchange it for the same item, provided it is available in stock.
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Exchange Process:
- To initiate an exchange, please contact our customer service team at [Goldensnow.com@gmail.com] with your order number, a description of the issue, and photos of the damaged or defective item.
- Upon approval, we will provide instructions on how to return the item for an exchange.
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Shipping for Exchanges: Customers are responsible for the shipping costs associated with returning the item, except in cases where the item was delivered defective or damaged.